2021 - Trainer (OTDA) - NYC - ICHP/LEADS - Sponsored Program of The Research Foundation for The State University of New York

Title: Training and Development Specialist

Location: NYC (Currently Remote)

Job Summary: 

The Institute for Community Health Promotion/Learning, Engagement, and Development Services (ICHP/LEADS) at SUNY Buffalo State is seeking to hire a trainer who will work on its NYS Office of Temporary and Disability Assistance (OTDA) Bureau of Training and Staff Development (TSD) contract to deliver training as assigned, submit interim and final reports as required, and may conduct needs assessments and/or collaborate on curriculum development.

NOTE: All staff on this project are currently working remotely due to the ongoing COVID pandemic. Therefore, all job responsibilities of this position, including in-class training and training-related activities, will be carried out virtually. This is subject to change when it is determined that it’s safe for staff to return to the physical office space.



  • Training and related activities, including:
    • Participation in the training development, delivery, feedback, and modification process by assisting in the implementation of systems enhancements, including browser-based systems
    • Providing one-on-one training, overview, and classroom instruction to the Department of Social Services district and Human Resource Administration (HRA) staff at various field locations
    • Providing and/or developing in-house Welfare Management System (WMS) training pertaining to new software releases


  • Training/technical assistance activities, including:
    • Assisting State staff with monitoring of policy applications TANF/SNAP, providing supportive training and technical assistance as needed
    • Providing individual-level training and/or technical assistance in support of case processing, policy applications, and implementation needs
    • Providing technical assistance to the Office of Information Technology Services (ITS) staff for implementation changes to WMS, testing and debugging software changes
    • Providing technical support to HRA on WMS software issues


  • Testing and related activities, including:
    • Assisting in identifying errors in case processing and development of responsive training to ensure corrective action of the identified training need
    • Performing general systems testing to gather information for use in the development of training materials or updating of existing training materials and/or curriculum as necessary
    • Conducting quality assurance testing on the Welfare Management System


  • Documentation and reporting activities, including:
    • Preparing written training documentation for various systems and associated reports, including system specifications, test plans, and written procedures as necessary 
    • Developing automated reports from the WMS database used to identify policy- related deficiencies in the operational environment
    • Developing case examples and initiating support procedures to maintain the training database
    • Creating and running reports using IBM Cognos Analytics (reporting)


  • Timely submission of required documentation (e.g., quarterly reports, timesheets, performance appraisals, specified reports as directed, etc.)


  • Other duties as assigned


Qualifications for the position:

Required Education

  • Bachelor’s degree in related field and at least one year of experience in the implementation, training, planning, or operation of a human services-related program, with a preferred emphasis on social services programs such as TANF/SNAP


  • Bachelor’s degree in related field and at least two years of relevant experience providing technology training or related activities working within a large database environment


Required Skill Set:

  • Excellent communication skills
  • Proficiency in MS ACCESS
  • Proficiency in IBM Cognos Analytics (Reporting)

Preferred Qualifications:

  • Experience using standard computer applications, including MS Office
  • Experience with Adobe Acrobat Pro, including FrameMaker

Physical requirements*:

Ability to:

  • Move heavy boxes
  • Independently carry A/V equipment and materials
  • Arrange classroom furniture for training room set-up
  • Travel long distances

Travel Requirements*:

  • Frequent travel throughout NYC is required (Bronx, Brooklyn, Manhattan, Queens, and Staten Island)

*Physical and travel requirements will be in effect once staff are able to safely return to the physical office space.


This opportunity includes an excellent benefit package and is grant-supported by the SUNY Buffalo State Sponsored Programs Office/Research Foundation. We are an Equal Opportunity Employer.

Deadline for submission of cover letter and resume (only one document upload allowed): Application review begins June 1, 2021 open until filled

The Research Foundation (RF) is not an agency or instrumentality of the State of New York. Employees of the RF are not state employees, do not participate in any state retirement system and do not receive state fringe benefits. The RF operates under a contract with The State University of New York and receives no directly appropriated state funding