Title: Training & Development Specialist
The Institute for Community Health Promotion/Learning, Engagement, and Development Services (ICHP/LEADS) at SUNY Buffalo State is seeking to hire a Training and Development Specialist who will work on its NYS Office of Temporary and Disability Assistance (OTDA) Bureau of Training and Staff Development (TSD) contract to deliver training and provide technical assistance as assigned, submit interim and final reports as required, and may conduct needs assessments and/or collaborate on curriculum development.
NOTE: All staff on this project are currently splitting time between working remotely (two days per week) and in the office due to the ongoing COVID pandemic. This is subject to change as needed to help ensure staff safety in the physical office space.
- Training and related activities, including:
- Participation in the training development, delivery, feedback, and modification process by assisting in the implementation of systems enhancements, including browser-based systems
- Providing one-on-one training, overview, and classroom instruction to the Department of Social Services district and Human Resource Administration (HRA) staff at various field locations
- Testing and related activities, including:
- Assisting in identifying errors in case processing and development of responsive training to ensure corrective action of the identified training need
- Performing general systems testing to gather information for use in the development of training materials or updating of existing training materials and/or curriculum as necessary
- Conducting quality assurance testing on the Welfare Management System
- Training/technical assistance activities, including:
- Assisting State staff with monitoring of policy applications TANF/SNAP, providing supportive training and technical assistance as needed
- Providing individual-level training and/or technical assistance in support of case processing, policy applications, implementation needs, Paperless Office Systems (POS), and HRA One Viewer
- Providing technical assistance to the Office of Information Technology Services (ITS) staff for implementation changes to WMS, testing and debugging software changes
- Providing technical support to HRA on WMS software issue
- Documentation and reporting activities, including:
- Preparing written training documentation and associated reports as necessary
- Timely submission of required documentation (e.g., quarterly reports, timesheets, performance appraisals, specified reports as directed, etc.)
Qualifications for the position:
- Bachelor’s degree in related field and at least one year of experience in the implementation, training, planning, or operation of a human services-related program, with a preferred emphasis on social services programs such as TANF/SNAP
- Bachelor’s degree in related field and at least two years of experience providing human services training or related activities.
Required Skill Set:
- Excellent communication skills
- Excellent writing skills
- Proficiency in MS Word and MS Outlook
- Demonstrated ability to work successfully in a team environment
- Experience using standard computer applications, including MS Excel
- Experience with Adobe Acrobat Pro
- Experience with MS Office 365
- Experience using Zoom and MS Teams
- Carry A/V equipment and materials independently
- Arrange classroom furniture for training room set-up
- Minimal travel throughout NYC is required (Bronx, Brooklyn, Manhattan, Queens, and Staten Island)
*Physical and travel requirements are in effect ONLY when you are working in the physical office space.
This opportunity includes an excellent benefit package and is grant-supported by the SUNY Buffalo State Sponsored Programs Office/Research Foundation. We are an Equal Opportunity Employer.
Position open until filled: Only one document upload allowed in the system.
The Research Foundation (RF) is not an agency or instrumentality of the State of New York. Employees of the RF are not state employees, do not participate in any state retirement system and do not receive state fringe benefits. The RF operates under a contract with The State University of New York and receives no directly appropriated state funding.